Page Contents

Why is the Chip button grayed out/unclickable?

Why won't the terminal connect anymore?

What browsers can I use?

How can I use multiple terminals with my account?

Why didn't I get an approval? Did the transaction go through?

Why does the Swipe button say Port?

After completing the installation (ID Tech Augusta - Setup & User Guide), there are several potential causes for the Chip button to be grayed out and unclickable. Check in this recommended order:

• Browser cookies/cache/history may need to be cleared

• You may not have admin rights enabled

• Verify that the terminal is recognized by the computer

• Driver may not be properly installed

• May need to switch the browser using the system tray application

• You may have an expired certificate 

• Certificate may not have been installed automatically

1. For instructions on clearing the browser cookies/cache/history, click a link below:

• Chrome: https://support.google.com/accounts/answer/32050?co=GENIE.Platform%3DDesktop&hl=en

• Firefox: https://support.mozilla.org/en-US/kb/delete-cookies-remove-info-websites-stored under section titled "Delete all cookies"

• Internet Explorer: https://kb.wisc.edu/helpdesk/page.php?id=12314

• Edge: http://www.thewindowsclub.com/delete-browsing-history-cookies-data-edge

      2. Close and reopen the browser.

      3. Continue on number 3 in Step 2 in the Setup Guide here: ID Tech Augusta - Setup and User Guide#SetupandUserGuide-connectingtoplug-in

Installation of the CMS Integration services requires admin access for installation. If your computer does not have access to admin rights, you will need to obtain those prior to installation or the installation will not work properly. Once admin rights are enabled on the computer, uninstall all CMS software, restart your computer, and then re-download and re-install the software.

The Augusta can be used in Chrome, Firefox, Internet Explorer, and Edge. By default, the installation will enable the terminal to be used in Chrome, Firefox, and Edge. To switch to Internet Explorer, follow the steps below:

1. Double-click on the CMS Service Manager icon on the desktop.

2. Click Yes to allow changes.

3. Click the arrow to show hidden icons.

4. Right-click on the CMS Online icon.

5. Select Browsers and select Internet Explorer.

6. A message will appear saying the switch to IE mode is complete.

7. Repeat the steps to switch back to Chrome/Firefox/Edge.

As of 5/14/18 one of the credentials needed to run the CMS Integration service expired and our updated software will need to be installed.

To do this, simply:

1. Uninstall the CMS Integration Service

2. Restart your computer

3. Download the CMS Integration Service from the link above (this link contains the newest version of the software)

4. Follow promptings to install the software.

Please note that in order to reinstall the software you will need admin access rights on your computer just as in the original installation- see Admin Rights Access.