Page Contents

Why is the Chip button grayed out/unclickable?

Why won't the terminal connect anymore?

What browsers can I use?

How can I use multiple terminals with my account?

Why didn't I get an approval? Did the transaction go through?

Why does the Swipe button say Port?

After completing the installation (Miura M010 - Setup & User Guide), there are several potential causes for the Chip button to be grayed out and unclickable. Check in this recommended order:

• Browser cookies/cache/history may need to be cleared

• Verify that the terminal is recognized by the computer

• Driver may not be properly installed

• May need to switch the browser using the system tray application

• Certificate may not have been installed automatically

Browser cookies/cache/history may need to be cleared 

1. For instructions on clearing the browser cookies/cache/history, click a link below:

• Chrome: https://support.google.com/accounts/answer/32050?co=GENIE.Platform%3DDesktop&hl=en

• Firefox: https://support.mozilla.org/en-US/kb/delete-cookies-remove-info-websites-stored under section titled "Delete all cookies"

• Internet Explorer: https://kb.wisc.edu/helpdesk/page.php?id=12314

• Edge: http://www.thewindowsclub.com/delete-browsing-history-cookies-data-edge

      2. Close and reopen the browser.

      3. Continue on number 3 in Step 2 in the Setup Guide here: Miura M010 - Setup and User Guide#SetupandUserGuide-connectingtoplug-in

Verify that the terminal is recognized by the computer 

1) Open the Device Manager. This can be done several ways:

Option 1: Open the Windows Explorer. Right-click on Computer and select Manage. Select Device Manager from the list.

Option 2: Open the Start menu.Type Device Manager in the search bar and select the Device Manager from the menu.

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2) Plug in the terminal cord to the USB port, and connect the cord to the port at the top of the terminal making sure the cord is pushed all the way in. It may take a few minutes for the terminal display to turn on while the battery charges.

3) The driver for the terminal should begin installing automatically. A message will appear once the driver has been installed. If the driver does not install properly, click here for instructions to download driver software.

4) In the Device Manager window, click on the small arrow next to Ports (COM & LPT). You should see PI USB to Serial (COMX) where 'X' is a number.

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5) To verify that the driver is working properly, unplug the terminal. PI USB to Serial (COMX) should disappear from the list in the Device Manager window.

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6) Plug in the terminal again. PI USB to Serial (COMX) should appear again in the Device Manager window.

If the Ports (COM & LPT) option is not appearing when the terminal is plugged in:

• Unplug and plug in the cord on the top of the terminal. Verify the terminal is plugged in firmly (top of terminal and into the computer itself).

• Install the driver manually. Click here for instructions.

• Unplug the terminal and try another USB Port.

• If none of the above resolve the issue, restart the computer and repeat previous steps.