Why is there no prompt to enter the pairing code? |
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The terminal may still be paired using a previously generated pairing code. Click here for instructions on unpairing the terminal.
Why does the MP200 say "Unknown Pairing Code"? |
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If you encounter the following error, verify the terminal is in production mode using the instructions below.
- Press the Cancel key on 'Unknown Pairing Code' screen
- Press and hold the Down/WiFi key to access the Main Menu
- Press 1 for Settings
- Press 4 for Mode Select
- Press 1 to enable Production Mode (the mode for running live transactions)
Why does the payment screen say "Terminal is offline"? |
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There are a few potential causes for this error message:
- Switching to a browser that has already been paired to the MP200 previously with a different pairing code.
- Unpairing the terminal on the device itself (Main Menu>Settings>Down arrow>Unpair Device) without unpairing in the payment plug-in.
- The terminal shows “connecting to servers” when the Chip button is clicked
- The terminal is showing the "Enter pairing code" screen when chip is clicked (when the payment plug-in is already paired from previous session).
To fix the issue:
Allow the MP200 to finish connecting to the servers. Once connected, the 'Welcome' screen will be displayed.
Unpair the terminal in the payment plug-in:
- In the payment plug-in: Click the unpair button pictured here:
If the MP200 does not show the "Enter Pairing Code" screen after completing the step above, unpair the MP200 manually:
- Press and hold the Down key until it beeps
- On the Main Menu, press 1 for Settings
- Press the Down key once
- Press 1 to Unpair Device
- Press Enter to Unpair
- Press the Cancel key to exit the menus back to the Welcome screen
- The “Enter Pairing Code” screen will again be shown
Pair the terminal by clicking the Chip button in the payment plug-in to generate the pairing code: MP200 - Setup and User Guide#SetupandUserGuide-connecttoplug-in
The MP200 seems to be stuck on the "Connecting to servers" screen. What does this mean and how do I fix it? |
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In order to run transactions, the MP200 will need to connect to the servers. This connection should take between 3-20 seconds and happens whenever the MP200:
- is booted up (after being connected to the WiFi network)
- is awakened from sleep mode
- automatically runs configuration updates (may show "connecting to servers" screen multiple times during the update)
- is connected to a different network
If the "Connecting to servers" message persists for more than a couple minutes, restart the MP200 by holding down the power key to turn it off and to turn it back on.
Why am I getting a "Key Check Fail" error? |
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If you encounter the following error when inputting the pairing code on the terminal, ensure that the terminal is in Production, not Sandbox mode.
To enable Production mode, do the following:
- Press and hold the Down key until it beeps
- On the Main Menu, press 1 for Settings
- Press 4 for Mode Select
- Press 1 for Production
Production Mode enabled:
Sandbox Mode enabled (notice the flask symbol in the upper left corner):