Step 1: Send the Terminal Serial Number to CMS Support
Step 2: Installation Instructions
Step 3: Connecting the Terminal to the Plug-in
For assistance with troubleshooting, please contact CMS Support:
CMS Support
801.623.4000 Option 2
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Step 1: Send the Terminal Serial Number to CMS Support |
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The serial number for the terminal must be linked to the processing key by CMS support before the terminal can be connected and used. Locate the serial number by plugging in the terminal and allowing it to boot up.
Once the ready screen (shown above) is displayed, send the serial number shown to CMS support at support@cmsonline.com with the following information in the email:
Merchant account number:
Business name:
Store number (if applicable):
Device name: iPP350 RAM
Serial Number (including zeros): (ex. 0012345678)
Within one business day, CMS support will reply via email once the key has been configured. The terminal will be ready for use after completing the setup.
Step 2: Installation Instructions |
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Chrome:
Firefox:
If you are planning to use Firefox, follow these additional steps:
Step 3: Connecting the Terminal to the Plug-in |
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After completing the installation, follow the steps below to connect the terminal to the plug-in:
Processing Transactions |
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Run card transactions by swiping, dipping (EMV/Chip), or keying in card information.
Manual/key entry
EMV/Chip