Why is there no prompt to enter the pairing code? |
---|
The terminal may still be paired using a previously generated pairing code. Click here for instructions on unpairing the terminal.
Why does the MP200 say "Unknown Pairing Code"? |
---|
If you encounter the following error, verify the terminal is in production mode using the instructions below.
Why does the payment screen say "Terminal is offline"? |
---|
There are a few potential causes for this error message:
To fix the issue:
Allow the MP200 to finish connecting to the servers. Once connected, the 'Welcome' screen will be displayed.
Unpair the terminal in the payment plug-in:
If the MP200 does not show the "Enter Pairing Code" screen after completing the step above, unpair the MP200 manually:
Pair the terminal by clicking the Chip button in the payment plug-in to generate the pairing code: MP200 - Setup and User Guide#SetupandUserGuide-connecttoplug-in
The MP200 seems to be stuck on the "Connecting to servers" screen. What does this mean and how do I fix it? |
---|
In order to run transactions, the MP200 will need to connect to the servers. This connection should take between 3-20 seconds and happens whenever the MP200:
If the "Connecting to servers" message persists for more than a couple minutes, restart the MP200 by holding down the power key to turn it off and to turn it back on.
Why am I getting a "Key Check Fail" error? |
---|
If you encounter the following error(s) when inputting the pairing code on the terminal, ensure that the terminal is in Production mode, not Sandbox mode.
To enable Production mode, do the following:
Production Mode enabled:
Sandbox Mode enabled (notice the flask symbol in the upper left corner):